[Customer Service Representative]

Thank you for inquiring to work with Voltxcore! Please Read carefully and fill out the form below to apply for the position.

Resources

> 3 Minutes Overview Explainer Video

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Mission/Purpose:

The purpose of the Customer Service Representative role is to provide exceptional customer support and service to clients purchasing or inquiring about Voltxcore products that's the best fit for their needs, in the most effective & efficient manner possible.

This will be done via answering all customer questions through various channels of communication (by phone, e-mail, online chat or in writing), look for solutions to possible problems and advice whenever possible. Thanks to the excellent services you provide to your customers, you establish a long-term relationship of trust.

The Customer Service Rep will be responsible for ensuring follow-up of files of your customers and you are responsible for the complete management of the policies throughout the life of the contact (establishment of offers, subscription, invoicing, modification, termination).

Most importantly, this person will systematize all customer service tasks and create procedures to ensure a seamless and organized customer experience.

Role Competencies

1. Customer service

2. Problem-solving

3. Communication skills

4. Empathy

5. Organization & Planning

6. High standards

7. Fast response times

What technical knowledge do you need to perform in your role?

• Familiarity with Voltxcore's products and services

• Understanding of technical specifications and features of inverters, batteries, solar panels, and central stabilizers

• Mandatory: Gmail, Google Drive, Slack, Calendar scheduler, CRM, Asana

• Preferred: InfusionSoft, Hubspot, RingCentral, ScheduleOnce

Culture Fit

1. Honesty & Integrity Always Win

2. Fail Fast, Fail Forward, Fail Often

3. Hard Work & Continuous Improvement

Values:

• Customer-centricity

• Transparency

• Accountability

• Teamwork

• Patient

• Solution-oriented

Native Genius:

• Ability to handle customer inquiries and complaints effectively

• Strong communication skills to educate customers on Voltxcore products features and benefits

• Planning & organizing

• Empathetic approach to understand and address customer needs

Qualifications:

• High school diploma or equivalent; additional education in customer service is a plus

• Previous experience in customer service or a related field

• Proficiency in CRM systems and communication tools

Outcomes/Responsibilities:

1. Respond to customer inquiries through phone, email, or chat channels

2. Resolve customer issues or complaints in a timely and satisfactory manner

3. Provide product information and assistance with purchases

4. Process orders, returns, and exchanges accurately

5. Maintain accurate customer records and service logs

1 month

1. Learn all tech systems & product offerings to be effective in the position

2. Master product knowledge and Voltxcore policies

3. Handle basic customer inquiries and issues independently

4. Familiarize yourself with customer service software and tools

5. Proactively identify and address challenges

6. Customer retention rates of 22.5% on core product (Voltxcore)

7. Number of resolved inquiries or issues

8. Average response time

2 months

1. Increase customer satisfaction ratings and positive feedback

2. Identify common customer pain points and propose solutions for improvement

3. Collaborate with the sales team to drive customer retention and upselling opportunities

4. Proactively identify and address challenges

5. Creating Playbooks & Systems

6. Meet or exceed customer service KPIs and targets

7. Customer retention rates of 27.5% on core product (Voltxcore)

3 months

1. Implement 32.5% customer service improvements based on feedback and data analysis

2. Proactively identify and address challenges

3. Contribute to a positive customer service culture within the team

4. Meet or exceed customer service KPIs and targets

5. Number of resolved inquiries or issues

6. Average response time

KPI's:

1. Customer satisfaction ratings (4/5)

2. Average response time

3. Number of resolved inquiries or issues

4. Customer retention rates

5. Conversion Revenue (71 x N400,000 = N28,200,000 in 90 days)

NOTES:

• Regularly update CRM with customer interactions and progress

• Regularly communicate with the sales and marketing teams to ensure alignment on customer service strategies

• Seek continuous feedback from customers to enhance service quality

• Stay updated on product updates and industry trends to better assist customers

Bio ABOUT VOLTXCORE

Voltxcore.com is a company specializing in the sale, design, distribution, and installation of inverters, batteries, solar panels, and central stabilizers. Our goal is to provide customers with top-of-the-line products for their energy needs, with a focus on quality and reliability.

Bio ABOUT THE TEAM

We value diversity, inclusion, and innovation, and strive to create a positive work environment for our employees. Our workforce is made up of people from diverse backgrounds, cultures, and experiences, all working together towards a common goal.

ABOUT VOLTXCORE

Voltxcore.com is a company specializing in the sale, design, distribution, and installation of inverters, batteries, solar panels, and central stabilizers. Our goal is to provide customers with top-of-the-line products for their energy needs, with a focus on quality and reliability. Founded in 2022, Voltxcore.com is a trusted provider of renewable energy solutions in the industry. Our website allows customers to purchase a variety of products, including central stabilizers, inverters, batteries, solar panels, and charge controllers. We offer competitive pricing and a wide range of products to choose from.

Our Core Values At Voltxcore, our core values are the foundation of everything we do.

1. Customer Obsession 2. Ownership 3. Invent and Simplify 4. Hire and Develop the Best 5. Insist on the Highest Standards 6. Learn and Be Curious

Click here to Watch Video that explains our company's core values.

Coming Soon...

Payment: Determine your income yourself! In addition to a monthly salary, you can grow your commission through sales success. We offer you an attractive salary package (fixed salary(N70,000) + Commission on every monthly close rate target you complete at Voltxcore)

Performance-Linked Salary Condition

Voltxcore is a fast-growing company operating with a lean budget and a results-driven culture. As such, the Company follows a performance-based compensation model.

The Employee acknowledges and agrees that:

The agreed salary is not automatically guaranteed at the end of each pay period. It is subject to the employee meeting the agreed-upon deliverables, KPIs, and responsibilities stated in this contract.

Where the Employee fails to meet 95% or more of the performance expectations for two consecutive weeks or more without a valid justification or improvement plan, the Company reserves the right to withhold, reduce, or prorate the salary payment for that period.

Any such decision shall be based on performance reports, task delivery, and objective assessment by the management team. Employees who consistently meet or exceed expectations will be considered for performance bonuses, salary raises, or growth-based rewards, irrespective of their starting salary.

This clause is not intended to punish employees but to reinforce Voltxcore’s commitment to rewarding results and building a high-performance culture where every contribution matters.

Application Page

[Customer Service Representative] Application Form

Please fill out the form below to apply for the position.

You can find the full job description here.